Privacy Policy

Privacy Policy

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Privacy Policy

At HiziDuo, accessible through this website, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the rights available to you under applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

By using this website, you acknowledge the practices described in this Privacy Policy. We may update this policy from time to time to reflect changes in our services, legal requirements, or data-handling practices.

What Data We Collect

We may collect personal and technical information when you visit our website, contact us, or interact with our content. The types of information we may collect include:

  • Contact information: such as your name, email address, telephone number, and any information included in a message you send to us.
  • Communication records: including enquiries, requests, feedback, and correspondence exchanged with you.
  • Technical information: such as your IP address, browser type, device information, operating system, referring website, and general usage data.
  • Usage information: including pages viewed, links selected, time spent on the website, and other website interaction data.

We generally collect information directly from you when you submit a contact form, send an email, communicate with us by telephone, or otherwise interact with the website. Some technical information may be collected automatically through cookies and similar technologies.

How We Use Data

We use personal information only for legitimate and relevant purposes, including:

  • Responding to enquiries, requests, and support messages.
  • Providing, managing, and improving our website and services.
  • Maintaining website security, preventing misuse, and detecting fraudulent or harmful activity.
  • Understanding website usage and improving content, performance, and user experience.
  • Complying with legal obligations and protecting our legal rights.
  • Communicating important service-related information where necessary.

We process personal data on the basis of your consent, where consent is required; our legitimate interests in operating and improving the website; the performance of a contract or steps requested before entering into a contract; or compliance with applicable legal obligations.

We do not sell your personal information. We retain personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law.

Cookies

This website may use cookies and similar technologies. Cookies are small text files stored on your device that help websites function, remember preferences, understand visitor behaviour, and improve performance.

Cookies may be used for the following purposes:

  • Essential cookies: required for the basic operation, security, and functionality of the website.
  • Preference cookies: used to remember settings and choices.
  • Analytics cookies: used to understand how visitors use the website and identify areas for improvement.

Where required by law, non-essential cookies will be used only with your consent. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or display of parts of the website.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services, including social media pages such as X. These external websites operate independently and have their own privacy policies and terms of use. We are not responsible for the content, security, or privacy practices of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information or using its services. A link to a third-party website does not constitute an endorsement or guarantee of that website.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures may include access controls, secure hosting arrangements, system monitoring, and appropriate administrative procedures.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should take appropriate steps to protect your own devices, accounts, and login details, and avoid sending sensitive information through unsecured channels.

User Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • The right to request access to the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal information in certain circumstances.
  • The right to restrict or object to certain types of processing.
  • The right to request portability of information you provided to us.
  • The right to withdraw consent where processing is based on consent.
  • The right to lodge a complaint with a relevant data protection authority.

To exercise a right, please contact us using the details below. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want to make a privacy-related enquiry, please contact us: